General terms and conditions

1. scope of application

All deliveries, services and offers of Willhelm Technologies GmbH are made exclusively on the basis of these terms and conditions, unless the parties expressly agree otherwise. The version valid at the time of the conclusion of the contract shall be authoritative in each case.

2. Conclusion of contract

The presentation of the goods in the online shop does not constitute a legally binding offer by Willhelm Technologies GmbH. It is an invitation to you to submit a binding offer to Willhelm Technologies GmbH. You can place an order with us via our online shop by clicking on the "Buy" button in the final step of the ordering process with regard to the goods contained in the shopping basket. In the online shop, you will be shown a confirmation window with the details of your order before the order process is completed. By ordering the desired goods, you make a binding offer to conclude a purchase contract. Willhelm Technologies GmbH will confirm the receipt of your order in writing, e.g. by e-mail. This confirmation of receipt does not constitute a binding acceptance of the order. The purchase contract is only concluded when Willhelm Technologies GmbH sends you an explicit order confirmation within three working days or sends the ordered goods to you.

3. Our right not to accept your order or to cancel your purchase

We expressly reserve the right to cancel a purchase (an order already accepted by us) in the following situations without being liable for any costs or damages:

  • The product is out of stock for a short period of time (all payments will be refunded immediately).
  • Your billing information is incorrect or unverifiable.
  • The price quote was incorrect.
  • We were unable to deliver to the address you provided.
  • We have reason to believe that fraud has occurred with your order or payment method.
  • We suspect that you are not an end user, but a retailer or bulk buyer with the aim of selling the item.

4. Delivery and shipping costs

Delivery and shipping will be made within Europe. Delivery will be made to the delivery address you specify. The amount of the shipping costs depends on the country you have chosen.
Attention: Deliveries to non-EU countries may incur higher shipping costs and customs duties. These are not included in the stated price and must be paid at the responsible customs office.

5. Prices and payment

All prices shown include the statutory value added tax. For payment, you can use the payment methods listed under Payment. If you are ordering from us for the first time and with a credit card, we reserve the right to ask for further data if necessary.

6. Cancellation policy

Consumers within the meaning of § 13 BGB (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed) are entitled to a statutory right of cancellation in accordance with the following cancellation policy.

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Willhelm Technologies GmbH Geltestraße 9, 06184 Kabelsketal; by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory. In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for these repayments. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. The seller must bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

- Willhelm Technologies GmbH,

Geltestraße 9, D-06184 Kabelsketal, Germany, E-Mail:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date


Exclusion of the right of withdrawal

The right of withdrawal does not exist or expires prematurely in the case of contracts for the supply of

- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. individually printed goods),

Returns process

To ensure that your return is processed as quickly and smoothly as possible, we recommend that you follow the instructions below:

  • Use the original packaging for the return shipment and protect the goods from damage.
  • Once we receive your return, we will process your refund as quickly as possible.

The refund will be made in the same way as you paid.

Failure to comply with the above instructions will not affect your statutory rights, in particular your statutory right of cancellation.

7. Warranty

In the event of defects, the statutory warranty rights apply. Please note that normal wear and tear is not covered by the warranty.

8. Set-off

You are only entitled to a right of set-off if your counterclaims have been legally established or are undisputed.

9. Right of withdrawal

In the event of typographical, printing or arithmetical errors on the website or advertisements, Willhelm Technologies GmbH shall be entitled to withdraw from contracts based thereon.

10. Retention of title

Willhelm Technologies GmbH retains ownership of the purchased goods until full payment of the goods and all other goods from the same delivery.

11. Storage of the contract text

The text of the contract will be saved and can be viewed in your customer account together with your previous orders.

12. Applicable law

German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The applicability of mandatory standards of the state in which the customer has his habitual residence at the time of conclusion of the contract remains unaffected by this choice of law.

13. Alternative dispute resolution

The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be reached via the external link We are not obliged and unwilling to participate in dispute resolution proceedings before a consumer arbitration board.

14. provider identification

Willhelm Technologies GmbH
Geltestrasse 9
06184 Kabelsketal


Managing Director:
Michael Schunke

Local Court Stendal
HRB 24336
VAT ID No: DE 311951849